Definitions
For the purposes of this Shipping Policy:
“Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to NATURA LIFT SDN. BHD. 202501033510 (1634920-A).
“Goods” refers to the women’s bags and related accessories offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to NATURA LIFT SDN. BHD., accessible from https://naturalift.online.
“You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
We currently only ship within Malaysia. Orders placed from outside Malaysia will not be processed.
We proudly serve customers across all regions in Malaysia, including Peninsular Malaysia, Sabah, and Sarawak.
Shipping Fees
We are pleased to offer free shipping on all orders, regardless of order value or location within Malaysia.
There are no hidden charges, handling fees, or minimum purchase requirements.
Processing & Delivery Time
All Orders are processed and shipped within 7 business days from the date of order confirmation.
Once your Order is shipped, you will receive an email notification with tracking information (if applicable), allowing you to monitor the delivery progress.
Please note that occasional delays may occur due to public holidays, courier delays, or unforeseen circumstances beyond our control.
Delivery Methods
Goods are delivered using trusted courier partners or logistics providers selected at our discretion.
Deliveries can be made to residential, commercial, or industrial addresses, provided the address is complete and accessible.
Please ensure that your shipping information is accurate at checkout. We are not responsible for delivery failures or delays caused by incorrect or incomplete address details.
Delivery Issues & Reattempts
If a delivery attempt is unsuccessful due to recipient unavailability or other reasons (e.g., restricted access areas), our courier partners may reattempt delivery or contact you directly to arrange an alternative solution.
Changes to Shipping Policy
We reserve the right to modify this Shipping Policy at any time without prior notice. Updates will be posted on this page and will take effect immediately upon publication.
Contact Us
If you have any questions regarding shipping, please contact us at:
Company: NATURA LIFT SDN. BHD.
Registration No.: 202501033510 (1634920-A)
Email: natura_lift@outlook.com
Phone: +6011-1314 8014
Website: https://naturalift.online
Address: 345C, Jalan Kenanga 29/9, Bandar Indahpura, 81000 Kulai, Johor, Malaysia