At NATURA LIFT SDN. BHD., we value your satisfaction and strive to make your shopping experience smooth and worry-free. We understand that sometimes plans change, so we’ve outlined our cancellation process below.
Order Cancellations
You may request to cancel your order within 24 hours of placing it, provided it has not yet been processed or shipped.
Once your order has been packed or dispatched, it cannot be cancelled. For orders already shipped, please refer to our Return & Refund Policy.
Custom or Special Orders
Orders for customised or specially requested bags (e.g., limited editions, personalised items, or pre-orders) cannot be cancelled once processing has begun.
Please confirm all details carefully before completing your purchase.
How to Request a Cancellation
To cancel your order, please contact us immediately:
Email: natura_lift@outlook.com
Phone/WhatsApp: +6011-1314 8014
Subject Line: Cancellation Request – [Your Order Number]
Please include your full name, order number, and reason for cancellation.
Our team will check your order status and inform you if the cancellation is possible.
Refunds for Approved Cancellations
If your cancellation is approved, refunds will be issued via your original payment method.
Please allow 5–7 business days for processing, depending on your payment provider.
Exceptions
We may reject a cancellation request if:
The order has already been shipped or is in transit.
The item is customised, personalised, or specially ordered.
The request is made outside the allowed cancellation period.
Contact Information
NATURA LIFT SDN. BHD.
Registration No.: 202501033510 (1634920-A)
Website: https://naturalift.online
Email: natura_lift@outlook.com
Phone/WhatsApp: +6011-1314 8014
Address: 345C, Jalan Kenanga 29/9, Bandar Indahpura, 81000 Kulai, Johor, Malaysia